FOR CORPORATE
Company culture is set from within. We could limit what we do to "Sales Training" as that covers a lot of ground. But any large business must have set policy and standards in the area of social skills required to operate within the company. The younger hires are not coming from the same background the experienced staff have. More and more, social skills are simply not being taught so that they stick.
You have noticed people more comfortable looking at a screen than a person. This is a large warning sign for the business climate we try to maintain. Either you set the standards or they will be set by those coming into the ranks. We are not looking for exceptional leaders for every post, but each staff member does need to be able to happily and comfortably, fully communicate the vital data of his sphere for all the parts of the enterprise to work correctly together.
This is a higher skill set than is commonly recognized.
WHAT IS THE STANDARD OF YOUR AREA?
What would it be like to have a team with everyone trained and able in maintaining clean communication standards? Where inadequate performance stuck out to everyone, and each would know what clean communication standards should be. In that case, they would be able to put in and keep in such standards.